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Frequently Asked Questions (FAQ)
Experienced are you?
At Ecom Trinity, we have been providing eCommerce catalog and product data management services for over a decade and a half. The range of our services is comprehensive and we provide end-to-end catalog and product data management solutions. We do catalog processing, product data entry, catalog building and indexing, catalog content management and catalog updating and maintenance. We also provide our clients back office support and help them upload shopping data feed and product data feed. As a part of our eCommerce solutions we provide product image processing services, product description writing services and product review writing services too.
What is your level of experience with diverse industry verticals?
As we have been around for a decade and a half, we are experienced with a great variety of industry verticals. We have rendered catalog and product data management services to eStores dealing in sanitary ware, automobile components, jewelry, toys, baby products, furniture, apparel, lighting, electronic goods, consumer durables and a great deal else.
In which parts of the world are your clients based?
We have clients all over the world. However, the majority of them are located in UK, US, Australia and countries of Continental Europe.
What is the project development cycle that you follow?
The project development cycle at Ecom Trinity is pretty straightforward. To begin with, you communicate your project requirements to us, we study them thoroughly and devise or customize a solution for you. In the second stage you pass on to us the admin login details and password of your eStore along with the product data. We are comfortable with all kinds of product data source formats – .CSV, MS Excel or hardcopy. We can also capture product data from the manufacturer’s websites. Once work on a project begins we assign you a dedicated Project Manager who constantly remains in touch with you over Skype, mail, or phone. He/she answers all your queries and also receives your inputs which are passed on to the team.
How do you receive payments?
When you make us your outsourcing partner, you have several payment options. We receive payments through PayPal and Wire Transfer or by Credit Card.
By what means will your team stay in touch with me?
Our team and the Project Manager heading it will be constantly available on Skype, phone, email and instant messengers like Yahoo, Google Talk, AOL and MSN to answer your queries and to keep you updated on the progress of the work.
How do you cope if the work flow augments without or on a very short notice?
An increase in work-flow is not an issue with us. We can easily scale up our teams and resources to cope with increased work flows. Our professionals are skilled and experienced enough to handle all work flow related issues.
What eCommerce platforms do you work with – hosted or open source?
We are equally proficient with both kinds of software and will help you customize them to exactly suit your requirements.